Turbocharge your Practice Growth ...
At the Convenience of your schedule ... via internet accessible device
Over 90,000 people trained
Across US & Canada
Increase revenue 20-40%
In less than 12 months
On your schedule
Practice Growth Solutions for Purchase
Turbocharge Employee, Management and Practice Performance.
- Employee Courses
- Management Courses
- Mystery Shoppers
- Quick Learning
- Virtual Apps
"Excellent team training. These videos are great and make it easy for our office to practice the principles of providing excellent customer service." Dr. Vanessa Peterson
Receptionist Certification Course™
A perfect training tool customized for existing employees and new hires working at a dental practice. Our popular Dental Receptionist Certification Course™ is a comprehensive training program covering approximately 58 training videos, five printable phone scripts and you get to keep all of it for the life of your practice.
- 58 Training Videos
Receptionist Certification Course™
A perfect training tool customized for existing employees and new hires working at an orthodontic practice. Our popular Orthodontic Receptionist Certification Course™ is a comprehensive training program covering approximately 55 training videos, five printable phone scripts and you get to keep all of it for the life of your practice.
- 56 Training Videos
"Our practice has improved greatly from the rigorous training and role-playing. The training and value is unsurpassed by any other company." Dr. Charles Salha
Invisalign Growth Program
Our Invisalign Growth Program will transform your team into the most passionate and knowledgeable in your competitive market. They’ll learn to educate the patient with verbiage and resources that will not only convert the patient at high levels, but generate momentum for one patient to quickly turn into additional referrals! Plus, your team will become more skilled in the day-to-day clear aligner routines that ensures an increase in the doctor's chairside efficiency and the overall patient experience.
- 108 Training Videos
"Our office has been working with the New Patient Group for about 2 years now. We have seen an increase in both production and collections during this time. The role playing that we do with our staff greatly increases our staff confidence when speaking to patients. Our staff morale and motivation has also improved. I do highly recommend the New Patient Group for staff training." Dr. Tracy Petry
"I just wish I was taught this stuff in school. These courses cover some amazing entrepreneur, business and marketing expertise applied to the specifics of my practice. We have grown so much by having the visibility of these statistics and this course has really opened my eyes to a better way to set goals, how to set a path to achieve those goals and more. It is one of the best investments I have ever made in my career and I highly suggest them and New Patient Group." Dr. Robert Barton
Employee Performance Indicators™
Gain visibility of your organization that your competition does not have. Learn how to better analyze the business aspects of your dental practice by utilizing advanced employee data tracking metrics. Gain visibility on how to best build on your strengths, improve areas of weakness and how to best fix lost opportunities.
- 13 LESSONS
Practice Analysis Challenge™
Are you ready for an analysis of your entire organization in ways not previously available in dentistry? Are you prepared to receive full insight how each employee interacts with new and existing patients at your office? Are you prepared for a breakdown of the numbers that include doctor, hygienist, assistant and receptionist performance? Our clients love this eye opening Practice Analysis Challenge Course™ that will change the way you view your dental practice forever!
- 12 Lessons
Employee Performance Indicators™
Gain visibility of your organization that your competition does not have. Learn how to better analyze the business aspects of your orthodontic practice by utilizing advanced employee data tracking metrics. Gain visibility on how to best build on your strengths, improve areas of weakness and how to best fix lost opportunities.
- 12 LESSONS
Practice Analysis Challenge™
Are you ready for an analysis of your entire organization in ways not previously available in orthodontics? Are you prepared to receive full insight how each employee interacts with new and existing patients at your office? Are you prepared for a breakdown of the numbers that include doctor, receptionist and treatment coordinator performance? Our clients love this eye-opening Practice Analysis Challenge Course™ that will change the way you view your practice forever!
- 12 Lessons
"Over 15 years, we have struggled with implementing new protocols into our practice. When I was introduced to New Patient Group, I was skeptical at first, but they have proven themselves to us. They 100% customized their program to fit our practice needs...and it’s actually working! We’ve implemented tons of new ideas, our customer service is at a whole new level, and the staff have actually made these practices a part of the daily routine! NPG provides personalized consulting that is customized to what will work for you and your practice!" Dr. Kristen Horman
"I’ve tried so many companies and New Patient Group is the only one I would recommend to grow your practice. Their virtual training videos and mystery shoppers to ensure the training is actually implemented have done wonders for us. Their social media and web designs are spectacular. We have really enjoyed their services and I highly recommend them." Dr. Kristen Cooke
Dentist Mystery Call Program
This is a must have especially after investing in our popular Dental Receptionist Certification Course™. Our dental mystery call program is a great way to provide positive reinforcement to employees for doing a great job and also the perfect accountability tool for ensuring effective implementation.
Orthodontist Mystery Call Program
This is a must have especially after investing in our popular Orthodontist Receptionist Certification Course™. Our orthodontist mystery call program is a great way to provide positive reinforcement to employees for doing a great job and also the perfect accountability tool for effective implementation.
"I have been using New Patient Group for 6 months now. My practice production and collections have increased significantly. The team at New Patient Group really delivers and are dedicated to your practice's success. I love how they hold my staff accountable for the reports that are due every 2 weeks. They also help my staff with the correct verbiage to use in order to communicate with patients more effectively. There are so many companies that claim they can do so much for your practice, but they always fall short. You will not have that problem with New Patient Group. I am so glad I made the decision to give them a chance in my practice." Dr. Ashley Pinckney
Barriers Keeping you from your Dream Life and Dream Practice
An Excellent Learning Event for Management & Employees that explores the psychological reasons why some practices succeed at higher levels than others. It also discusses how to best overcome these obstacles. This learning event will have you and your team viewing how to best grow your organization in ways that will help crush your competition.
How to Best Achieve a 5-Star Social Media Level
An Excellent Learning Event for Management & Employees that discusses how to achieve an improved social media presence. Learn how to generate more likes, shares, referrals and new patients by doing it differently than the competition. Learn common mistakes made by healthcare practices with their social media presence and to take your brand awareness to entirely new level.
"I originally hired New Patient Group about 6 months ago specifically to come into my practice for staff customer service training. Not only have they done that, but they have also helped implement new policies and protocols that have proven to be beneficial to both our patients and our office. They exceeded my expectations and I am very happy with the service I have received from this company." Dr. Heather Brown
The future has arrived. Patient Virtual™ provides patients with an array of features that gives them instant access to your practice 24/7 via their smartphone. This includes virtual consultations, instant messaging that reduces incoming call volume from existing patients more than 50% and much more. Everything Patient Virtual™ offers is targeted at growing your organization by providing both new and existing patients with an innovative, streamlined experience. increasing treatment conversions, efficiencies, profitability, revenue and even referrals.
Our Practice Virtual Platform™ contains our entire video library of training content covering hundreds of training video courses, protocols, processes, systems, scripting and webinars for every aspect (and job description) of the practice environment. It also houses our Employee Performance Indicator™ Statistical Dashboard as well. You have the choice to purchase any of our training content individually on our store or receive it all by purchasing our popular Practice Virtual Platform™.
"I have been working with New Patient Group for about three years now and I could not be happier with the results in my practice. Even after the retirement of my father and partner of 8 years, they were able to help me grow the practice 30% in the first year and we have continued to break records almost every month. They helped me not only train my team how to talk to patients and handle the everyday, but maintain what they learned. They are not just another consulting company that comes in, trains for a weekend or two and then leaves. They stay in your practice with you and continue to monitor that training and keep everyone motivated. I wanted to do my dentistry. I couldn't handle being a cheerleader and I cannot be everywhere in my office to make sure that what I trained my team to do, continued to be done. If you want to take your dental team and office experience to the next level, New Patient Group is the company that will take you there." Dr. Ann Haggard
Limitless Learning - More Possibilities
Virtual Training is the way of the future and the now. It opens a world of possibilities for your organization, helps you achieve the goals you want to accomplish and helps solve the challenges every organization faces. Lack of Time. Lack of Convenience. Lack of Focus. Lack of Consistency. Lack of Accountability. High Cost. All of which leads to a Lack of Implementation. We help solve all of these problems by bringing our famous employee and management training courses, along with our popular mystery shopper services, directly to your fingertips via any internet accessible device. Purchase a training certification course, webinar and/or mystery shopper solution today and grow your Practice on your Schedule ... on your Time ... at your Pace.