Employee Training Overview

Ensure your practice is the "talk-of-the-town" with our 5-Star Employee Training Courses that teaches the necessary skill-set for a superior patient experience and increased conversions, same day starts, revenue, referrals and 5-Star reviews.  Our employee training focuses on all the topics below and can be purchased together via our popular Practice Virtual Platform™ or purchased individually. All employee training topics come with the option of adding an assigned coach that works closely with your practice(s) via a series of webinars and/or on-site sessions. All topics are 100% customized to the type of doctor you are and practice you have ... Zero cookie-cutter solutions.  Learn more below.

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Employee Training Topics:


Receptionist Certification Courses™

This comprehensive course teaches the essential skill-sets necessary to create a superior patient experience, increase conversions, new patients, same day starts and revenue. A perfect training solution for existing employees and new hires as you get to keep the course for life. This popular course includes training on: 5-Star customer service, consumer psychology, how to best create value, sales fundamentals, taking control, verbiage, presentation, efficiency, learning how to speak the "consumer language" and much more. This course not only teaches how to better convert, but it also teaches the verbiage skills necessary to have the patient "sold' on their treatment before they even arrive. This course is available for instant purchase online with the ability to add ongoing mystery calls and an assigned coach.

TC & Financial Presentation Courses™

This comprehensive course teaches the essential skill-sets necessary to know how to most effectively present money, discuss treatment options, overcome common and uncommon objections, how to maximize the doctor's time in the exam and more. This popular course includes training on consumer psychology, financial presentation do's and don't, and much more. Increase same day starts, conversion, cash flow, and revenue. Invest in the course and keep it for life. 

Clear Aligner Growth Program™

This comprehensive course, focused mainly on Invisalign, helps revolutionize the acceptance, conversion, efficiency and profitability of clear aligners at your practice(s). It consistently adds an additional four or more starts per month, per location, creating an exceptional return on investment. A perfect training solution for existing employees and new hires as you get to keep the course for life. This course is available for instant purchase online with the ability to add an assigned coach and mystery patients that enter your practice to record the entire appointment. 

Employee Performance Indicators™

This comprehensive course transforms practices by giving employees visibility of their strengths and weaknesses unlike ever before. This allows employees to advance their career path, earn more pay, convert more patients into treatment, provide more value to their teammates, your patients and your entire practice. This course teaches advance data tracking analytics based on the same principles the most successful sports organizations utilize to get the most out of their athletes. This course is available online for instant purchase and make sure to select the scoreboard when checking out.

The Psychology of 5-Star Customer Service

This comprehensive course teaches the psychology of 5-Star Customer Service to ensure employees are trained to provide a Ritz Carlton experience. Learn the psychology of the Halo Effect, Domino Effect, Neural Impact, Spotlight Effect, Authority, Politeness, Rapport, Liking, Reciprocity and many more. Learn how to apply each of them to provide patients with an exceptional experience unlike any other in healthcare. People purchase based on how they feel and this training ensures they choose you.

New Patient Experience

This comprehensive course installs a consistent, repeatable new patient experience that streamlines the entire new patient experience start to finish. Your employees will be taught how to wow patients from the moment they enter the practice, to the time financials are presented and everywhere in between.  A perfect training solution for existing employees and new hires as you get to keep the course for life. This course is available for instant purchase online with the ability to add an assigned coach and mystery patients that enter your practice to record the entire appointment. 

Patient Virtual™ - New Patient Consult 

This digital platform allows for an array of forward-thinking solutions that provides an innovative experience for patients, while increasing conversions and efficiency for practices.  It is also designed to allow practices to capture consumers that otherwise never would have come to their practice (I.E. Smile Direct Club consumers). We will teach your employees how to best use this popular platform and how to perform the new patient virtual consultation and emergency patient virtual consultations. 

Sales Fundamentals & Presentation Skills

This comprehensive training teaches hourly employees the sales fundamentals taught to executive level sales teams outside of healthcare. Learn how to properly remain in control of a conversation, how to best educate patients, what words to not use, the dual close option and more. This training helps every job position in the office and has a significant impact on the patient experience and treatment acceptance. 

Multi-Tasking & Time Management

This comprehensive training teaches hourly employees the time management strategies of billionaires to improve efficiency, multi-tasking abilities and their overall job performance. We make sure employees are able to give a better patient experience, be a better employee and how to get their daily responsibilities done in a more timely manner. This improves their career path, allows them to make more money and also helps your organization as a whole.

Pending Treatment 

This comprehensive training installs a systematic follow up process for patients that did not purchase at their initial consultation. It includes training on specific verbiage to use on the outbound calls and what times to make those calls. Also, how to best utilize emails and text messages to engage people to return and purchase treatment from your practice. It also includes specific data to track in order to have visibility of what times are best to call, email and/or text depending on your patient demographic. We want to make it easy for employees to follow a proven system that works and train them how to best follow each process throughout that system.  Our pending treatment program consistently grows Orthodontic Practices six figures a year by itself. 

Scripting & Flowcharts

All of employee training comes with professionally done scripting and flowchart documents essential to the success of your employees and your practice(s). You get to keep these scripts for life based on the training you purchase or keep all of the training scripts for life when you invest in our famous Practice Virtual Platform™.

Virtual Coaching Sessions

Our VIP Coaching Team is the same as a personal trainer that helps you get in shape; but more importantly, stay in shape without going back to how things were before.  All of our employee training services come with the option of adding an assigned coach that works closely with you and your employees to ensure your investment is implemented at the highest levels possible. 

On-Site Coaching Sessions

Our on-site coaching sessions are for practices truly committed to transforming employee performance to levels far beyond what healthcare has previously seen. Unlike standard come-and-go consulting models, you have the option to have an assigned coach that visits your practice every month to ensure change occurs and implementation happens. Rigorous role plays, culture building, systems and protocol implementation and much more. Our on-site coaching service comes with our entire employee training program, mystery patient shoppers, Practice Virtual Platform™, complete Practice Analysis Challenge Course™ and an assigned coach that works closely with you, your employees and your practice.

Virtual Learning Store

Our virtual learning store allows you to purchase many of the above mentioned employee certification training courses that can be instantly utilized to better the patient experience, employee performance and conversions. Receive access to all of your purchased courses via our state of the art Practice Virtual Platform™. Keep them for life. Train at the convenience of your schedule via any internet accessible device.

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