Dentist Receptionist Certification Course™

Become the envy of the dental community with New Patient Group’s popular Dental Receptionist Certification Course™.  This comprehensive course teaches the essential skill-sets necessary to create a superior patient experience, increase conversions, revenue and even same day starts. It’s a perfect training solution for existing employees and new hires as you get to keep the course for life.  This popular course includes training on: 5-Star customer service, creating value, sales fundamentals, taking control, verbiage, presentation, efficiency, and much more.

Learn advanced psychology principles that teach invaluable lessons proven to enhance the patient experience, while also having a significant impact on improved conversions, patient loyalty, referrals and even same day starts!   Learn our six steps to the new patient phone call and how to use this call process to better the patient experience. Your team will learn important strategies and edification verbiage that should be accomplished on every new patient call. Learn how to best overcome price inquiries, insurance inquiries and more with value-based language.

This course is a must have for any practice wanting to become the standard of excellence, separating themselves from the competition. This Receptionist Certification Course is a one-time investment with the option of receiving our monthly audio recorded mystery calls and analysis for just $147/monthly with no contracts.

Instructor :
Brian Wright

$441.41/Month for 12 Months or $4,997 

Low Monthly Payments or Paid in Full Discount - You Decide.

Have a Promo or Coupon Code? Simply Enter During Checkout.


  • 7.5 hours on demand video
  • Printable Scripts & Flowcharts
  • 6 downloadable resources
  • Lifetime Access
  • Access via any Internet Connected Device
  • One FREE Audio Recorded Mystery Call

What you'll learn

  • How to achieve 5-Star Customer Service
  • The power of Consumer Psychology
  • The most important thing to achieve on every call
  • 6 Steps to the New Patient Phone Call
  • 3 Steps to Overcoming Price Inquiries
  • How to best handle insurance inquiries
  • How to convert price shoppers into loyal patients
  • How to best overcome patient objections
  • How to best handle patient complaints
  • How to increase same day starts
  • Consumer Psychology
  • Sales Fundamentals
  • Time Management
  • Efficiency
  • Multi-tasking
  • Taking control
  • Verbiage skills
  • Presentation skills
  • Dual option close
  • Mistakes to avoid

Course Curriculum


Printable Resources - Scripting

​Taking Control

​5 Star Customer Service

​Creating Value

​The Six Steps to the New Patient Phone Call

​The Three Steps to Overcoming Price Inquiries

​How to Best Handle & Overcome Insurance Inquiries 


  • Internet 
  •  Internet Connected Device
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