Employee Courses
Video/Text

Receptionist Certification - Orthodontists

8 Modules 53 Lessons Intermediate

About this course

A perfect training tool for existing employees and new hires. Our popular Receptionist Certification Course™ is a comprehensive training program covering almost 60 training videos and six different phone scripts. This course provides essential training critical to the success of an organization in a competitive marketplace. The robust training modules focus on an array of skillsets every receptionist must have to convert more new patients to your schedule while providing a 5-Star Experience that convinces them your organization is the place to spend their money and refer their friends, family, and co-workers.

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Course Structure

1 Lesson

Welcome

Welcome to this course

1 Lesson

Printable resources

This module contains your printable resources. 

Printable resources

This lesson contains your printable resources and downloads. 

7 Lessons

Taking Control

This module covers the skill of 'taking control' of a telephone call for the receptionist position. 

7 Lessons

Creating value

This module covers how to create value in the eyes of the customer for your organization. 

5 Lessons

Insurance inquiries

This module teaches how to effectively schedule patients who call and ask specifically about insurance. 

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