About this course
A perfect training tool for existing employees and new hires. Our popular Receptionist Certification Course™ is a comprehensive training program covering almost 60 training videos and six different phone scripts. This course provides essential training critical to the success of an organization in a competitive marketplace. The robust training modules focus on an array of skillsets every receptionist must have to convert more new patients to your schedule while providing a 5-Star Experience that convinces them your organization is the place to spend their money and refer their friends, family, and co-workers.
This module contains your printable resources.
This lesson contains your printable resources and downloads.
This module covers the skill of 'taking control' of a telephone call for the receptionist position.
This module teaches 5 star customer service.
This module covers how to create value in the eyes of the customer for your organization.
This module covers the 6 steps to the new patient call.
This module teaches how to handle price inquiries over the phone to ensure the highest opportunity to schedule the patient.